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Help Desk Standard

WHAT IS THIS SERVICE:

Au Technology Solutions leverages its highly trained IT Engineers to augment a current IT Service Provider or internal IT Team to reduce overhead by providing fast expert level Helpdesk support for company staff.

WHO IS THIS FOR:

The Helpdesk service is an offering designed for a business currently using an Internal or External IT team for management of important Cloud business services such as emails, and cyber security; but still needs local Antivirus and technical support for business devices.

WHAT IS INCLUDED:

Phone Support Hotline

Email Support

Quick Support App

Workstation Health Monitoring

Server Health Monitoring

System Alerts & Reports

Enterprise Antivirus

Malware Detection & Remediation

SLA 6am – 6pm PST

15 Minutes Response

Drop-Off/ Mail-in Break-Fix Support

Discounted On-Site Labor (Southern California)