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Gold Helpdesk

WHAT IS THIS SERVICE:

Au Technology Solutions leverages
its highly trained IT Engineers to
augment a current IT Service Provider
or Internal IT Team to reduce overhead
by providing fast expert level Helpdesk
support for company staff.

WHO IS THIS FOR:

The Gold Helpdesk service is an
offering designed for a business currently
using an Internal or External IT team for management of important business
services such as Emails, Antivirus,
System Updates, Cyber Security,
and Phone Systems.

WHAT IS INCLUDED:

US Based Certified IT Helpdesk
• Phone Support Hotline
• Email Support
• Quick Support App
Device Monitoring
•Workstation Health Monitoring
•Server Health Monitoring
•Systems Alerts & Reports
Enterprise Antivirus
•Malware Detection & Remediation
SLA
•6AM-6PM
•Less than 30 Minutes Technician Response
Discounted Project Work
•Drop-Off/Mail-in Break-fix Support
•Discounted On-Site Labor (Southern California)