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Gold Helpdesk

WHAT IS THIS SERVICE:

Au Technology Solutions leverages its highly trained IT Engineers
to augment a current IT Service Provider or Internal IT Team to
reduce overhead by providing fast expert level Helpdesk support
for company staff.

WHO IS THIS FOR:

The Gold Helpdesk service is an offering designed for a small to medium size business currently using an internal or external IT team for management of important business services such as; emails, antivirus, system updates, cyber security, and Phone Systems.

WHAT IS INCLUDED:

Phone Support Hotline

Email Support

Quick Support App

Workstation Health Monitoring

Server Health Monitoring

System Alerts & Reports

Enterprise Antivirus

Malware Detection & Remediation

SLA 6am – 6pm PST

15 Minutes Response

Drop-Off/ Mail-in Break-Fix Support

Discounted On-Site Labor (Southern California)