WHAT IS THIS SERVICE:
Au Technology Solutions leverages its highly trained IT Engineers to augment a current IT Service Provider or internal IT Team to reduce overhead by providing fast expert level Helpdesk support for company staff.
WHO IS THIS FOR:
The Helpdesk service is an offering designed for a business currently using an Internal or External IT team for management of important Cloud business services such as emails, and cyber security; but still needs local Antivirus and technical support for business devices.
WHAT IS INCLUDED:
Phone Support Hotline
Quick Support App
Workstation Health Monitoring
Server Health Monitoring
System Alerts & Reports
Malware Detection & Remediation
SLA 6am – 6pm PST
15 Minutes Response
Drop-Off/ Mail-in Break-Fix Support
Discounted On-Site Labor (Southern California)