Helpdesk Pro
WHAT IS THIS SERVICE:
In addition to the Helpdesk Standard offering of Antivirus, Device Monitoring, and Helpdesk access we also include Helpdesk Cloud services and manage Microsoft 365 Business services. This includes but is not limited to email services, team collaboration tools, Microsoft Office Apps, and more.
WHO IS THIS FOR:
Our Helpdesk Pro is a service designed for Small & Medium Businesses in need of assistance managing services such as emails, Antivirus, system updates, or cyber-security.
WHAT IS INCLUDED:
Microsoft 365 Management
Exchange Mail
Teamwork Collaboration & Communication
Desktop & Web Office Apps
File Storage & Sharing
Security & Compliance Tools
Business Management Tools
Advanced Threat Protection
PC & Mobile Device Management
M365 Tenant Backup
Phone Support Hotline
Email Support
Quick Support App
Workstation Health Monitoring
Server Health Monitoring
System Alerts & Reports
Enterprise Antivirus
Malware Detection & Remediation
SLA 6am – 6pm PST
15 Minutes Response
Drop-off/ Mail-in Break-fix Support
Discounted On-site Labor (Southern California)