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Helpdesk Pro

WHAT IS THIS SERVICE:

In addition to the Helpdesk Standard offering of Antivirus, Device Monitoring, and Helpdesk access we also include Helpdesk Cloud services and manage Microsoft 365 Business services. This includes but is not limited to email services, team collaboration tools, Microsoft Office Apps, and more.

WHO IS THIS FOR:

Our Helpdesk Pro is a service designed for Small & Medium Businesses in need of assistance managing services such as emails, Antivirus, system updates, or cyber-security.

WHAT IS INCLUDED:

Microsoft 365 Management

Exchange Mail

Teamwork Collaboration & Communication

Desktop & Web Office Apps

File Storage & Sharing

Security & Compliance Tools

Business Management Tools

Advanced Threat Protection

PC & Mobile Device Management

M365 Tenant Backup

Phone Support Hotline

Email Support

Quick Support App

Workstation Health Monitoring

Server Health Monitoring

System Alerts & Reports

Enterprise Antivirus

Malware Detection & Remediation

SLA 6am – 6pm PST

15 Minutes Response

Drop-off/ Mail-in Break-fix Support

Discounted On-site Labor (Southern California)