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Managed Gold Helpdesk

WHO IS THIS FOR:

The Managed Gold Helpdesk is a service designed for Small Businesses that do not have an IT Service provider managing services such as Emails, Antivirus,
System Updates.

WHAT IS THIS SERVICE:

In addition to the Gold Helpdesk offering, Au Technology Solutions will provide and manage Microsoft 365 Business services. This includes but is not limited to Email services, team collaboration tools, Microsoft
Office Apps, Enterprise Antivirus, and more.

WHAT IS THIS SERVICE:

US Based Certified IT Helpdesk
(Levels 1-3)
•Phone Support Hotline
•Email Support
•Quick Support App
Device Monitoring
•Workstation Health Monitoring
•Server Health Monitoring
•Systems Alerts & Reports
Enterprise Antivirus
•Malware Detection & Remediation
SLA
•6AM-6PM
•Less than 30 Minutes Technician Response
Discounted Project Work
•Drop-Off/Mail-in Break-fix Support
•Discounted On-Site Labor
(Southern California)
Microsoft 365 Management
•Microsoft Tenant Support
Microsoft Business Services
•Exchange Mail
•Teamwork Collaboration & Communication
•Desktop & Web Office Apps
•File Storage and Sharing
•Security & Compliance Tools
•Business Management Tools
•Advanced Threat Protection
•PC & Mobile Device Management
Microsoft 365 Tenant Backup